Many companies are operating in the inmate communication sector, but one of the companies that stand out in the competition is Securus Technologies. It is a company that opened its gates in 1986 and ever since has become the preferred choice for the inmates as well as the law enforcement agencies. One of the primary reasons why Securus Technologies has grown so much in such short period is due to its commitment to provide better and more efficient services than what is already available on the market today. Securus Technologies has invested a lot in the research and development sector to develop new products that could be useful for the law enforcement agencies as well as inmates.
One of the latest products it developed for the inmates is the video visitation service. It would allow the inmates to talk as well as virtually see their relatives and friends through a video chat interface. Such video calls can be made by the prisoners through their phones via the mobile application of Securus Technologies. The company has a Technology Center situated in Dallas, Texas, where the company focuses its energy to develop new products and services. It is one of the most advanced facilities of such kind in the correctional industry. Securus Technologies does not only focus on providing products and services but also ensures that the customers enjoy excellent customer service. The company has set up an in-house customer service department that caters to the queries and grievances of the customers quickly.
Securus Technologies has even won the award for its customer service known as the Gold Stevie Award. Securus Technologies believes that to stay ahead in this highly competitive industry, it is essential to have long-term plans, and the company is sticking to its plan of innovating new products while finding means to make its services economical for the end users.